From the WNAV Office Managing Your Vacation Rental Miscellaneous Technology and Internet of Things

Use text alerts to respond to inquiries instantly

Written by Elizabeth Weedon
Use text alerts to respond to inquiries instantly
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TextAlerts_v2_11302015Success in converting an inquiry into a booking starts with your responding to the inquiry just as quickly as possible. Keep in mind that vacationers typically inquire about multiple properties at a time, so being the first to respond to an inquiry enables you to beat your competition to the punch.  Receiving a text alert the moment you receive an inquiry allows you to speed up your response time considerably and eliminates the need to continually check your emails.

The Text Alert feature has been enhanced, too, so that you can now reply to the inquiry directly from the text message – saving you even more time. 

By clicking on a link in the text alert, you will be directed to a webpage that includes not only the inquiry and its details, but also links to your pricing and availability calendar and to your Booking Management feature. This way, you can respond to the inquiry right on your mobile device with accurate and up-to-date information – all within seconds!

If you haven’t already enabled the Text Alert feature on your listing, go to the “Contact Info” page in your Homeowner Center, and check the “Text Inquiries?” box to the right of your cell phone number. Then click the “Submit” button.

And if you’re not already taking advantage of the Booking Management system, you’re missing out on a great opportunity to easily manage your bookings, track your communications and payments, retain helpful notes about your guests, and receive notifications if a document or payment is overdue. It’s free and located right in your account. Just click on the “Booking Management” link in your Homeowner Center.

Related blog posts:

Screening prospective tenants

Screening tenants II: It’s OK to say No

Managing Your Tenants’ Expectations

Personalizing your rental business

Successful Booking Techniques

Booking Management system

Payment Schedules

About the author

Elizabeth Weedon

Elizabeth Weedon - Although I’ve worked for since 2008, I’ve been a loyal homeowner on the site since early 1998, just a few months after the website was launched by the Talmadges. I grew up summering on the Vineyard and have managed my family's rental home there since the mid-1980’s. I’m passionately devoted to the Vineyard – and to, which I credit with enabling me to hold onto the special property that has been in our family since the 1920’s. An enthusiastic member of the Homeowner Support Team, I am particularly involved with our new listers, providing assistance with the sign-up process and advice about how to create the most effective listing to ensure their booking success with us. I have recently taken over our press and public relations needs. And, with owner Joan Talmadge, I am also responsible for editing and writing much of the content on our website, our monthly newsletters, and the blog posts. My husband and I live in Wellesley where we have raised our 2 grown kids and our Black Lab, Maisie. Email Elizabeth


  • i had someone try to scam me this summer by sending me too much money in the form of a Certified Check from Oklahoma. i was skeptical and avoided their constant calling, BUT it took like 3 weeks for the Certified funds to come back to me as NSF, so even a Certified Check is not always the way to go, as they were attempting to time this perfectly so i got their money just before the rental period.

    i avoided them, but lost in the long run as i lost a week that i otherwise would have rented to another