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Homeowner Video Tutorial: Guest Review Request Feature

Written by Shannon Russo
5/5 - (4 votes)

Guest reviews posted on your vacation rental listing can go a long way toward building the trust of vacationers who are interested in renting your home. Watch step-by-step instructions for using our free Guest Review Request feature, the easiest and most effective way to solicit feedback from your tenants.

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About the author

Shannon Russo

Shannon Russo - It gave me great pride and pleasure to be the driving force behind the Homeowner Blog from it's inception in November 2011 until September 2014. During that time, I also had the opportunity to educate and empower homeowners through the production of a Homeowner Video Tutorial series, the design of all email communications, and assisting Cape and Islands homeowners with the knowledge I have gained from owning a just-off Cape vacation rental home for over ten years. Email Shannon


  • Might I suggest to the site owners that they provide an override to the automatic greeting? Most times I know folk’s “nicknames” or the names of both renting parties and would like to personalize my greeting. I end up giving two greetings!!
    Thank you!

    • Hi Cyndi. Thank you for your great suggestion and feedback! Just wanted to be sure, though, that you are aware that you can type any name you choose into the First Name field of the Request Form Template, or you can change the field if you’ve selected an existing booking from the drop down menu. This is the field that auto-populates the Greeting. Let me know if you have any questions.
      Best, Shannon

      • Cyndi, after looking into this a little more, I now realize you are referring to the template for contacting past tenants via the Email Inquiries section. I have sent your suggestion to our web team to see if there is a way we can make the First Name field editable here, similar to the Review Request Form.
        Best, Shannon