As homeowners, we all know how important it is to be easily and quickly accessible to vacationers who may inquire about renting our home. But how has technology raised the bar in terms of expected response time?
In our latest podcast, Elizabeth Weedon and I sat down to discuss the importance of accessibility and responsiveness to inquiries, and how they may impact your booking success.
Some of the questions we answer:
- What does it really mean to be accessible?
- How fast should you respond to an inquiry?
- What is the best way to respond to an inquiry?
- What are some actions you can take to make sure you’re accessible and responsive?
Hello Tyler,
I am happy I listened to you and Elizabeth on your discussion about availability. One of the things I didn’t know about was that a text alert could be sent to me when an inquiry is made. The point that sometimes the service provider such as AT&T or Sprint or T Mobile can have as much as a 30 minute delay in receipt of emails was important to me. I live on Nantucket so that adds another bit of communication difficulty occasionally. My customer response time is within an hour or two so I feel I am doing many things correct in sorting through the requests and making sure the client fits with my expectations since I am “crazy, fussy” about who stays in our cottage rental. Check out my property # 22618 and see my listing and reviews.
Thanks you to the WNAV team. You folks are so very helpful, informed, on trend and cognizant of the unique C&I vacationer’s desires. Much appreciated.
Christine