Aug 21 2013

Homeowner Video Tutorial: Guest Review Request Feature

Guest reviews posted on your vacation rental listing can go a long way toward building the trust of vacationers who are interested in renting your home. Watch step-by-step instructions for using our free Guest Review Request feature, the easiest and most effective way to solicit feedback from your tenants.

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Homeowner Video Tutorial: Guest Review Request Feature 4 5.00/5

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About the author

Shannon Russo

Shannon Russo - I am proud to be the driving force behind the WeNeedaVacation.com Homeowner Blog, our Homeowner Tutorial Video Series and the design of our WeNeedaVacation.com email communications. Though I wear many hats in the office, I most enjoy assisting Cape and Islands homeowners with the knowledge I have gained from owning a just-off Cape vacation rental home for over ten years. Raised on the Canadian prairies, I fell in love with the ocean at first sight and would gladly spend the rest of my life in a shack on the beach or sailing the seas. I currently reside in Framingham with my husband, my teenage son, and an ageless pitbull mix named Coogan. Email Shannon


  1. Cyndi

    Might I suggest to the site owners that they provide an override to the automatic greeting? Most times I know folk’s “nicknames” or the names of both renting parties and would like to personalize my greeting. I end up giving two greetings!!
    Thank you!

    1. Shannon Russo

      Hi Cyndi. Thank you for your great suggestion and feedback! Just wanted to be sure, though, that you are aware that you can type any name you choose into the First Name field of the Request Form Template, or you can change the field if you’ve selected an existing booking from the drop down menu. This is the field that auto-populates the Greeting. Let me know if you have any questions.
      Best, Shannon

      1. Shannon Russo

        Cyndi, after looking into this a little more, I now realize you are referring to the template for contacting past tenants via the Email Inquiries section. I have sent your suggestion to our web team to see if there is a way we can make the First Name field editable here, similar to the Review Request Form.
        Best, Shannon

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