Tag Archive: vacation rental customer service

Aug 21 2014

When Things Go Wrong

As a fellow rental homeowner, I know what it feels like to answer the phone and hear a current tenant’s voice on the phone. “The dishwasher is leaking,” is what I heard a few weeks ago from my tenant. Naturally, it was a weekend, and I couldn’t get a repairman there until the following Tuesday. …

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Jul 25 2012

How to Handle a Cancellation from a Vacation Rental Tenant

If you rent your home long enough, as we have, it may happen to you.  One of your tenants calls to say they need to cancel their booking.   In the majority of cases, this tenant is cancelling because of unfortunate circumstances, such as an illness in the family. What do you do?

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