Tag Archive: negative review

Nov 12 2014

Taking the sting out of a negative review.

I’ve read thousands of guest reviews over the last several years. Many are thoughtful and informative, others are hilarious. And, yes, some are downright ridiculous, like the vacationer who complained that the sand on the beach was “too soft, making it hard to walk.” Or the vacationer who was distraught because there were no …

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Aug 21 2014

When Things Go Wrong

As a fellow rental homeowner, I know what it feels like to answer the phone and hear a current tenant’s voice on the phone. “The dishwasher is leaking,” is what I heard a few weeks ago from my tenant. Naturally, it was a weekend, and I couldn’t get a repairman there until the following Tuesday. …

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