Category Archive: Podcast

Jan 04 2018

Important changes in the vacation rental industry and how you should adapt

The vacation rental industry is ever evolving, but recently we have seen major disruption as Online Travel Agencies (OTAs) have changed from being advertisers to booking platforms, where they control the entire booking process, including communication between homeowners and prospective guests.  In our latest podcast, our CIO Jim Reese and I sit down to discuss …

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Dec 08 2017

Lodging Tax Update

Although Beacon Hill lawmakers are still intent on extending the 11.7% lodging tax to vacation home rentals, there has been no action on the bill yet. Joan Talmadge has been in touch with State Senator Julian Cyr, who represents the Cape and Islands. In our latest podcast, Joan and I sit down to discuss some …

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Sep 11 2017

Everything you need to know about guest reviews

Your listing provides vacationers with an overview of your home from your perspective, but they are also interested in hearing from your past guests what their experiences have been. Tyler Pyburn recently had a conversation with Elizabeth Weedon about tips for soliciting guest reviews.

Some of the questions we answer:

Aug 03 2017

Tips for promoting your vacation rental in the fall

Looking to extend your rental revenue past Labor Day Weekend? The fall continues to grow in popularity with vacationers, but they have tons of homes to choose from. Tyler Pyburn sits down with Lauren Binder from our Homeowner Support Team to discuss ways in which homeowners can edit their listings slightly and hear other tips …

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Aug 02 2017

Important Tips when Retaining Security Deposit

We all know the importance of requiring a security deposit and returning it quickly. But often homeowners are unclear about which issues justify withholding the security deposit, whether they need to provide evidence to the vacationer, etc. In his recent podcast, Tyler Pyburn discusses security deposit issues with Elizabeth Weedon from our Homeowner Support Team …

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