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Dec 13 2013

Help your tenants to help you! Convert a homeowner entered review to a vacationer entered one

Just-AskBy now most vacation rental homeowners are abundantly aware of how vitally important guest reviews have become to the success of marketing our homes. At WeNeedaVacation.com, we constantly urge our homeowners to solicit feedback from their past tenants, preferably having them submitted directly onto the listing – because vacationer entered reviews are of much greater value and credibility than homeowner entered ones.

But often vacationers will already have written a lovely note, either in a guest book at the house or in an email to the homeowner during or after their stay. Nice as this is, it makes it very difficult to then ask the vacationer to rewrite something that can be directly posted on the listing.

Here is a way to convert these valuable comments into even more valuable vacationer entered reviews. Simply copy and paste or type up the vacationers’ comments in an email to them with a nice note thanking them for the feedback – and then ask them to copy and paste their words directly into the guest review form on your listing. It will take the vacationer just a moment to do, and the resulting vacationer entered review is of much greater value to you.  Of course, using the Request Form feature from your listing makes it even easier for the vacationer as it also provides the “Write a review” link for instant access.

Do you have any other tips for soliciting guest reviews or persuading your tenants to submit their feedback directly onto your listing?

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Help your tenants to help you! Convert a homeowner entered review to a vacationer entered one 8 4.50/5

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About the author

Elizabeth Weedon

Elizabeth Weedon - Although I’ve worked for WeNeedaVacation.com since 2008, I’ve been a loyal homeowner on the site since early 1998, just a few months after the website was launched by the Talmadges. I grew up summering on the Vineyard and have managed my family's rental home there since the mid-1980’s. I’m passionately devoted to the Vineyard – and to WeNeedaVacation.com, which I credit with enabling me to hold onto the special property that has been in our family since the 1920’s. An enthusiastic member of the WNAV.com Homeowner Support Team, I am particularly involved with our new listers, providing assistance with the sign-up process and advice about how to create the most effective listing to ensure their booking success with us. I have recently taken over our press and public relations needs. And, with owner Joan Talmadge, I am also responsible for editing and writing much of the content on our website, our monthly newsletters, and the blog posts. My husband and I live in Wellesley where we have raised our 2 grown kids and our Black Lab, Maisie. Email Elizabeth

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